Host Success Manager

As a Host Success Manager, you will ensure the welcoming, assisting and satisfaction of the new and current hosts who rent their property throught our maketplace.

Human Resource:

Erika C.
Recruiter

Job Description

As a Host Success Manager, you will ensure the welcoming, assisting and satisfaction of the new and current hosts who rent their property throught our maketplace. You will be part of a young, dynamic and international team.

Tasks:

  • Assist and guide new hosts
  • Develop and build positive relationships with new hosts
  • Ensure satifaction of current hosts
  • Provide help and communicate courteously with hosts by telephone, email, letter and face-to-face
  • Investigate and solve hosts’ problems
  • Handle hosts complaints by telephone, email, letter and face-to-face
  • Develop feedback or complaints procedures for hosts to use
  • Improve hosts service procedures, policies and standards for your department
  • Create events and animate a community of hosts

Requirements:

• Native or proficient (C2) English level
• Native or proficient (C2) Czech level
• Strong communication skills that allow you to inform, help and advise hosts clearly
• Listening skills, to understand exactly what hosts require
• Confidence, patience, politeness and tact
• The ability to remain diplomatic and pleasant, think on your feet and remain calm in a crisis
• Creative thinking, to be able to come up with new ideas to improve hosts service standards
• Attention to detail and accuracy
• Good personal presentation, especially when working with hosts face-to-face
• Enthusiasm and commitment for the surveying profession
• Readiness to take responsibility and act on your own initiative
• Have confidence in your own judgement

Duration and location:

This offer is for a full time internship in Prague with minimum duration of 6 months

Apply for this position

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